Returns & Exchanges

At Justine Clenquet, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you have 14 days from the date of delivery to return your items for a refund or exchange.

1

Request Authorization

Contact our customer service team via email to request a Return Merchandise Authorization (RMA) number and provide your order details.

2

Prepare Your Package

Place the items in their original packaging, ensuring all jewelry tags and protective pouches are included and the items are in unworn condition.

3

Ship the Items

Affix the provided shipping label or use a tracked courier service to send the package back to our warehouse in France.

4

Processing & Refund

Once received and inspected, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing